Rachel Miller is an internal communications professional who runs her own consultancy helping people and organisations improve their ability to communicate. You would think that our ability to communicate is a given, but this is something we overlook on so many levels. In my own experience, I’ve worked for small companies and huge companies who suffer from the same malady: poor communication.
Rachel’s job is to go in, recognise what’s wrong, suggest fixes and plan ahead for the long-term strategy. Our conversation is all about revealing some of the ins and outs of internal comms I bet you didn’t know about. I mean, what’s it actually like to work in internal comms? Hope you enjoy the show!
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00:44 The conversation kicks off right here. What exactly is Careermap? Sharon Walpole describes how it works as a resource for young people, including courses, videos, career guidance, and so on.
03:20 Sharon has a publishing background, and is digital savvy, so her role takes in lots of tasks on a regular basis. She is essentially editor-in-chief of Careermap and its various channels. And who is it that helps Sharon do her job? Of course, she has a team of talent to draw on, and some large, familiar organisations willing to help young people take their first (and sometimes second) steps into working life.
06:35 Video is such a big deal these days, and CareermapTV aggregates a whole host of useful content for its visitors. It’s also set to produce its own content. Labour-intensive as it is, what does Sharon think is the best approach to not become bogged down with content production on a massive scale.
10:41 Sharon Walpole’s background in publishing stretches back to her dad, who was a typesetter. She has brought a varied knowledge to her current role, which demands more in terms of being multi-skilled.
13:03 The website is going through change. What are the demands of taking a messy website and turning it into something functional and good-looking? Sharon shares some of the plans about the new site, and the work that’s going into it.